Legislation & Ethics in the Travel & Tourism Sector


Legislations refers to the rules and regulations that are formulated by government for all the businesses that are running in a nation. Ethics is a behavior of a human being while performing a particular activity. Both these elements are very important on travel and tourism sector because they help to operate the business effectively and appropriately. If organisations are not following legislations than government may take a strict action against them any may seize their business. It is very important for all the companies who are executing business under travel and tourism sector to follow the rules of legal authorities that are implemented for the industry. This report aims at the legislations and ethics that needs to be followed by the travel and tourism sector.

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The assignment covers various topics such as legal and regulatory framework, legislations and regulations related to the health and safety, consumer protection legislations and role of business ethics in travel and tourism sector.

Explanation of legal and regulatory framework in travel and tourism sector

Legal and regulatory framework: It is a process of fundamental underpinning of great research practice which is operated by the researcher under law and regulations that are incorporated by the legal authorities of a country. It is essential for companies who are operating their business to adapt legal and regulatory framework at their workplace so that business can be operated appropriately. All the regulations varies according to the country. There are various laws and rules under this framework. All of them are described below:

Development of tourism act 1969: This act was established by the British tourist authority and tourist boards of England, Scotland and Wales. Main aim of the act was to promote development of tourism within Britain. It helps the government to acquire finance and make provisions for the registration of new hotels in the country.

Health and safety act 2011: This act was established to supply such type of framework to the workers at workplace in which they get security, safety, welfare and health. It is also focused with the health and safety of the individuals who may get affected due to the activities of companies.

Both the above mentioned acts are mainly for travel and tourism sector and it is essential for the companies who are a part of this sector to perform their activities according to the acts. The industry is regulated by following authorities:

SRA (Strategic Rail Authority): It was set up under transport act 2000 to provide effective direction to the railway industry in UK. Motive of the authority is to deliver the railway services properly to the customers.

IATA (International Air transport Association): It is a trade association that controls airlines all around the world. There are 290aislines are currently monitored by the authority that are from 177 different countries.

ATOL (Air Travel Operators Licensing): It is a civil aviation authority of UK who is concerned to provide financial protection to the individuals who have bought holiday packages and booked a flight from a registered member of tour operator.

ABTA (Association of British Travel Agents): It is a trade association for travel operators and agents who are working in travel and tourism sector of UK.

Courts: There are four different types of courts in UK who are dealing with the issues of Travel and Tourism sector. Magistrate court and House of lords are responsible to deal with civil and criminal cases. Country court who is dealing with such cases that are related to the land. In last the crown court who is dealing with criminal cases

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