Operation Management Concepts


Write a complete case study along with your assignment on operation management. Explain the concepts briefly. The tasks to include in your case study are:

  • Accommodation and front offices services of Hotel Hilton
  • Roles and responsibilities of accommodation and front office staff
  • Legal and statutory needs that apply to room division operations
  • Services provided by the room division operation management
  • Importance of front desk area to effective management
  • Important aspects of planning and management of the front desk area
  • Operational issues impacting the efficient management and performance of front office
  • Importance of interior and design of the property
  • Critical aspects of planning and administration of accommodation services
  • Impact of important operational issues on effective management
  • Revenue and yield management
  • Sales methods used to promote and increase revenue
  • Use of forecasting and statistical data in room division
  • Room division performance indicator utilized to measure the accommodation sales

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