Operation Management Concepts

Question

Write a complete case study along with your assignment on operation management. Explain the concepts briefly. The tasks to include in your case study are:

• Accommodation and front offices services of Hotel Hilton
• Roles and responsibilities of accommodation and front office staff
• Legal and statutory needs that apply to room division operations
• Services provided by the room division operation management
• Importance of front desk area to effective management
• Important aspects of planning and management of the front desk area
• Operational issues impacting the efficient management and performance of front office
• Importance of interior and design of the property
• Critical aspects of planning and administration of accommodation services
• Impact of important operational issues on effective management
• Revenue and yield management
• Sales methods used to promote and increase revenue
• Use of forecasting and statistical data in room division
• Room division performance indicator utilized to measure the accommodation sales

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