Customer service management refers to the process of supply chain management that represents the company who face to customer. It is an important point of contact to provide goods & service agreements created by consumer groups as part of client relationship management process (Clemes, Gan ... Read More

Customer experience is product of interaction among company and consumer over duration of relationship. Managing customer experience is practice of designing as well as reacting to consumer interactions to meet with their expectations, loyalty and leading to high customer satisfaction. It is ... Read More

Hospitality Industry includes wide range of services and aids to generate huge amount of financial benefits for the economy as a whole. Major services included under this sector are event planning, theme based parks, travelling and variety of other services. The overall income of this sector ... Read More

Customer experience is the interaction between an organisation or a customer by which they can discuss about a specific product. By having this experience of conversation customers can get satisfied and able to set their mind in order to purchase goods and services from the firm.  In this ... Read More

Customer Experience refers to the process with the help of which interaction in between organisation's products and customers is made good. With the help of this experience, customers makes their mindset whether satisfiable or not regarding the products and services of an organisation (Bharwani ... Read More

Managing customer relationships is a procedure undertaken by companies to oversee, track and organize every interaction between a customer and organization throughout customer lifecycle. It is an integral part of customer relationship management. Further, it is practice of designing and reacting ... Read More