Core Responsibilities of Operations Managers in an Organization
Roles and Duties of Operations Managers
The field of operations management is concerned with overseeing, designing, and redesigning the business operations for producing goods and services in the best way possible. It also entails studying the use of raw materials and ensuring minimum waste occurs. The professionals working in this area are among the top-paid employees in the world. While the job of operations managers is to strategize and devise plans to meet the company’s goals, their responsibilities may vary depending on the needs of the organization.
For a small organization, their duties include, overseeing cash management activities, handling mergers and acquisitions, devising fundraising strategies, and supervising various investments of the fund while taking care of associated risks. On the other hand, operations managers are responsible for overseeing daily operations, creating policies, and making improvements for higher profitability in a large organization. With this, let’s discuss the core responsibilities of operations managers within the company.
For any organization, proper management of the finances is imperative which is done by operations managers. Budgeting, controlling costs, and keeping the company's finances on track are central to their job. Operations management is related to the management of inventory through the supply chain and other resources and approaches the accession of materials and use of labor in a timely, cost-effective manner to meet customer expectations.
Operations managers play a crucial role in managing both raw and personal materials. Oversight of inventory, purchasing, and supplies are some of their core responsibilities. They also make sure that the work productivity of employees goes up so that the maximum utilization of the company’s physical and human resources can be achieved.
Another principal responsibility of operations managers involves the delivery of goods to customers within the agreed time commitment. However, their duty is not limited to ensuring products are delivered on the promised date but also following up with the customers to make sure that the products meet their quality and functionality needs. Once they are done taking the feedback, they share the relevant information with each department of their organization to use in process improvement.
Handling Operational Issues
Out of all the responsibilities operations managers are assigned, the most important one is handling the issues that arise every day due to some discrepancies in following the procedures of working or some unknown, unforeseen reason. Delay in the shipment of goods, dissatisfied customers, problems with the employees or conflicts among them, etc., are some of the common issues that operations managers have to handle each day. They should possess strong leadership and decision-making skills to deal with these problems efficiently.
Every organization has some goals to achieve. Operations managers are the ones who set goals & objectives and establish policies for various departments in a company. They collaborate with other managers in their organization in order to help develop the procedures and put them into effect. Operations managers are also assigned with the duties of sales forecasting and planning of sales promotions.
So, these were the central responsibilities of operations managers in an organization. If you too wish to work as an operations manager, then you should acquire all the necessary skills and become competent enough to accomplish the goals of the organization and meet the needs of stakeholders.
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