Interpersonal Communication Skills and Theory


This report focuses on the interpersonal communication skills of listening, feedback and questioning related to laboratory technicians. All the communication theory and articles are used to solve the benefits and challenges of communication skills for laboratory technicians. This report is used to make listening, questioning and feedback in laboratory settings. To complete this report, journals articles are taken in the laboratory field, so that it can analysis the communication theory at a level of university (Pliner, Krames and Alloway, eds., 2014).

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1.1 The skill of listening

Communication need listening so that by effective listening in laboratory field, technicians can adopt various changes which are essential in working. Listening require a complete focus on both audio and visual sources in order to an ideas and strategies, so that person can communicate from an external sources. In this way, listening require collecting of facts, data and information and also taking emotions so that it will help to identify the right mean of an information. So that organisation need to hire such a technicians, who listen all the guidance patiently and make discussion to there seniors so that seniors can guide them and manage all the managerial functions effectively. In this way, this skill gives an opportunities to other people so that they can make there contribution in there work effectively (Neuliep, 2017).

1.2 Benefits of listening in a laboratory setting

To increases the productivity and coordination between laboratory technicians and there partners effectively, so that it will increases the result for organisation, thus communication is an important tool for encouraging the person by using effective listening skills. As per Hogan and Aldama, (2014) in the field of teaching and laboratory technicians up to 30% time of working are spent to give the guidance to others so that it will increases the results. By using listening skills, it also create the loyalty and trust between head and there technicians by getting them opportunities to provide there opinion and feedback, so that as per such feedback they make improvements to increases there efficiency. In the result, interpersonal listening skills are essential for every industry. In this way, in the field of laboratory effective listening is essential, because all the technicians work together top get there effective results.


2.1 The skill of questioning

Questioning is an important tool of communication because by questioning it will help the person to estimate and identify the involvement of parties in a particular project. Questioning is also known as a soft skill that provides the ability to find out that the messages which is deliver but not executed and also help to identify the problems in relation to the execution of work. In this way, questioning is rewarding process, by which a person can ask there issues to there seniors and find best way to solve such issues in there work field (Dohsaka, HIGASHINAKA, MINAMI and MAEDA, 2014).

2.2 Benefits of questioning in a laboratory setting

By encouraging the questioning in the laboratory field, it enable the technicians to explore there questions so that it will increases the efficiency of laboratory technicians. As per Chaney and Martin, (2013) by asking questions means that a person is really dedicate to there work and want to achieve or diversify there level of action. In this way, questioning is a best techniques that increases the efficiency of technician. Questioning make the positive impact by getting positive results into the field of laboratory. So that questioning add the value in a work which is done in laboratory by using effective communication with different technicians.


3.1 The skills of feedback

Feedback is an important tool of interpersonal communication, that make effective contribution so that all the staff members can work together and which is understandable by appropriate feedback. Inn other words feedback is decried as communication between people and there results in an organisation. By giving feedback, all the messages and information are clearly understood and easily determined by the manager so that as per the given feedback, they will take effective improvement action for increasing the organisation's growth. In communication process, feedback is an element which are in the form of verbal, non-verbal and written process of communication (Zillmann and Bryant, 2013).

3.2 Benefits of feedback in a laboratory settings

Laboratory technician involved in communication process by giving feedback, so that they make a healthy working relationship, increases the coordinative working environment and generate appropriate results. In this way, technician can use both informal and formal feedback, so that all those type of feedback is used to the professional to make the trust, loyalty and also motivate people, so that they can work with having positive behaviour in there work filed. So that to make coordination by providing safe place, feedback is necessary and it also develop new knowledge in a working area. I this way, feedback is a developing process which increases the value of organisation, whose aim is improving there efficiency by creating effective team with the use of feedback (Bates, 2014).


Communication skills are essential skills in professional life, but there are many challenges that are faced by the laboratory technician. By using communication interpersonal skills in laboratory field , it is necessary to listen each and every guidance with more dedication. So that it require deep listening for using interpersonal communication skills. The another challenges is that technician should express themselves more clearly or completely, so that people can understand that what kind of messages and information which technician want to deliver to other (Asante, Miike and Yin, 2013). Another challenge is that person need to ask there question more creatively and also express there appreciation and encouragement to other. Hence, all are the challenges which are faced by the technician in the field of laboratory.


This report highlight the importance of interpersonal communication skills in the field of laboratory and also gives the benefits of listening, questioning and feedback, which are important element of interpersonal communication skill. It was discovered that all these skills are essential for the technician, so that they can increases there professional skill, so that they can increase there efficiency in an organisation. This interpersonal communication skills proved that this is essential for an organisation, so that it create the success and growth of such organisation by using all the elements appropriately. It was also discovered that technicians are encouraged to attend the interpersonal communication program, so that it will increases there efficiency which automatically make positive impact in organisation success (Arnold and Boggs, 2015).

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As per the above detailed report, there are many recommendation so that it will improve the interpersonal communication skill in laboratory field which are as follows:

  • Encouraging the technician so that they can coordinate with the work.
  • Developing various kinds of training and development programs
  • By using appropriate method communication will also help to increase the efficiency of technicians
  • Systematically allocation of task between team members also make effective communication (VlăduÈ›escu, 2014).
  • By designing laboratory programs which is based on the technician and there capability or skills.
  • By hiring right technician for a right post also make the effective communication skill.

Hence by following all such type of recommendation, it will help the laboratory technician to increase there capability so that it will make positive impact on there organisation success. For securing the success technician should be developed and trained as per there skill, in this way effective communication between staff members are necessary.


  • Arnold, E. C. and Boggs, K. U., 2015. Interpersonal relationships: Professional communication skills for nurses. Elsevier Health Sciences.
  • Asante, M. K., Miike, Y. and Yin, J., 2013. The global intercultural communication reader. Routledge.
  • Bates, E., 2014. The emergence of symbols: Cognition and communication in infancy. Academic Press.
  • Chaney, L. and Martin, J., 2013. Intercultural business communication. Pearson Higher Ed.
  • Dohsaka, K., HIGASHINAKA, R., MINAMI, Y. and MAEDA, E., 2014. Effects of conversational agents on activation of communication in thought-evoking multi-party dialogues. IEICE TRANSACTIONS on Information and Systems. 97(8). pp.2147-2156.
  • Hogan, P. C. and Aldama, F. L., 2014. Conversations on Cognitive Cultural Studies: Literature, Language, and Aesthetics.
  • Neuliep, J. W., 2017. Intercultural communication: A contextual approach. Sage Publications.
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