Unit 41: Personal and Professional Development, ST Patrick's College London

Assignment 1

Personal and professional development is the aspect that is associated with the development and learning of the individual (Guo, 2014).  The present report discusses about the effective management of learning in order to enhance the skills and knowledge of employees. Further, all the aspects are reviewed to develop the effective plan to demonstrate the skills that are acquired by the personal. Hilton hotel has been selected to conduct the analysis.

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1) Job Description

Skills and knowledge help in the effective management of different operations which are performed by employees. The job description for position of operation manager is described underneath.

Job Description

Division: Hotel administrator

Reports to : Executive Director

Job Title: Operation Manager

Date: February 9th  2016


Core Values Statement

             Developing and building effective programs to maintain the excellence in the services.

Job Summary

           Responsible to manage the day to day operations and ensure effectiveness of the entire operations within the organization.                  

Duties and responsibilities :

· Effective coordination and supervision.

· Efficient utilization of finance.

· Proper management of human resources to carry out various operations.


· Educated as a HND program in hotel management.

· Knowledge about all the norms and compliances and their implications.

· Effective communication skills.

2) Skill Audit

Skill audit is the key piece of information which is conducted by Hilton to know the skills and knowledge that the employees inherit or required to develop.

Curriculum Vitae

Cristopher Mose


Phone: +145125411254122

Career Objective

I wish to work with the well reputed organization to make effective use of the competencies which I inherit to attain the goals.


· Completed the HND program from London University (2015).

· Graduation in Hotel Management from London University (2014).

· High School from Clifton High School (2011).


· 2 years part time experience in Anchor Inn.


· Competent enough to manage the entire work in an effective manner.

· Effective skills to communicate with others.


 I herewith state that the data provided above is true.


3) Skill Audit Rating



(1= Ineffective to 5= Effective)



Communication Skills


Effective communication allows developing a rapport among the group of individuals and help in understanding each other in an effective manner (Succi, 2015).

Management Skills


Through this the work and activities are managed in a highly proficient way.

Analytical Skills


This helps in analysing the various aspects which will help in completing different tasks efficiently (Levy and Ramim, 2015).

4) Swot Analysis


· Strong communication skills (Succi, 2015).

· Effective time management.




· Quickly completion of the work hinders the quality of work.

· Multi-tasking induces more stress.


· .

· Intrinsic rewards and promotions help in setting future targets to achieve.



· Highly skilled and experienced employees act as a barrier to individual growth.


5) Personal Development Plan


Methods and implementation


Target Date



Enhance the management skills to effectively manage the entire operations (Succi, 2015).

Proper allocation will help in implementing the plans in a right manner. Active participation of the every entire employee results completion of task within the specific time duration (Manolis, Burns, Assudani and Chinta, 2013).

Till 01/04/16

With the help of role plays the management skill of the personal can be enhanced. This will help in evaluating the entire performance of the employees.

Enhancement of the leadership skills which influence the behaviour of the individual

Evaluation of the skills will help personal to implement certain norms.

Equal participation of all the employees and motivating them to follow up the instructions.

1/02/16 -1/03/16

Building task-oriented environment will help in managing the work in more effective manner (Levy and Ramim, 2015). This will help the leader to monitor the skills and competencies of the employees.

a) Kolb's learning cycle comprises of four stages which help in attainment of the task in an effective manner (Experimental Learning Kolb., 2007). Potential of the individual is enhanced with the help of this learning cycle as it helps the learner to experiment new ideas and implement them in an effective manner.




Concrete Experience

Experience which is attained with the help of performing different tasks.

Active participation in group activities which enhances knowledge.

Reflective Experience

 This provides the reflective review for the task which is performed by the personnel (Manolis, Burns, Assudani and Chinta, 2013).

Monthly Review and feedback.


This helps in modifying the ideas with the help of attaining new ideas.

Group discussion which help in generating new ideas.


Active Experimentation

This will help the learner to implicate the learning that is being attained while experimenting new activities (Levy and Ramim, 2015).

Modifications in the work patterns.

b) Each personnel inherit different style to perform distinct set of tasks in order to manage the work in an effective manner (Bratton and 2003).

  • The learning style which I inherit in myself is Activist, since I learn the concepts and ideas while performing the task. I follow open minded approach to learn new skills.
  • There are various approaches through which learning can be enhanced. Moreover, they result in  achieving competencies through application of following modes

Seminars and conferences: This helps in exchanging ideas and gaining knowledge about the various perspectives that helps in enhancing the personal and professional skills (Hampton, Rhodes and Stokes, 2004).

Internet: Through this the personnel can enhance their learning by surfing the different sources.

  • There is a positive impact of self managed learning as it enhances the skill to work in the team which results in attaining the goals of the organization in an effective manner (Koenigsfeld, 2012). The communication skills are also enhanced as the employees are provided with the chance to interact with others.
  • Learning does not stop with the completion of qualification. It continues till lifelong and helps in enhancing and developing effective relationship with the peers and subordinates (Chivers, 2006). With the personal analysis the perspective in which they lack are identified and necessary methods are adopted to enhance the skills.

Assignment 2

I have analyzed that skills and knowledge is the essential element which help the personnel in attaining the goals and objective in an effective manner. There are different techniques which can be adopted to manage the operations effectively within the business unit. I adopted several aspects to manage the entire operational activities through which goals can be attained in a proficient manner. I have implemented different dimension to manage the entire working which helps employees to develop in personal and professional context. The Honey and Mumford learning style helps in enhancing the potentiality of the employees to attain the goals and objectives of the organization (Honey and Mumford, 2000).


From this report, it can be concluded that personal and professional development helps in attaining the organizational goals in an effective manner. This helps in enhancing the skills and competencies of the employees.


  • Bratton, J. and 2003. Workplace Learning: A Critical Introduction. University of Toronto Press.
  • Chivers, G., 2006. The training of university lifelong learning professionals as researchers.      Journal of European Industrial Training. 30(5).  pp.330 – 348.
  • Guo , S., 2014. Developing effective professional development programs: a case study. New Library world. 115(11/120). pp. 542 – 557.
  • Hampton, G., Rhodes, C. and Stokes, M ., 2004. A Practical Guide to Mentoring, Coaching and Peer-networking: Teacher Professional Development in Schools and Colleges. Routledge.
  • Honey, P. and Mumford, A., 2000. The learning styles helper's guide. Maidenhead, Berkshire: Peter Honey.
  • Koenigsfeld, P.J., 2012. Revised competencies for private club managers. International Journal Of Contemporary Hospitality Management.  24 (7).  pp.1066 – 1087.
  • Levy, Y. and Ramim, M.M., 2015. The Effect of Competence-Based Simulations on Management Skills Enhancements in E-Learning Courses.
  • Manolis, C., Burns, D.J., Assudani, R. and Chinta, R., 2013. Assessing experiential learning styles: A methodological reconstruction and validation of the Kolb Learning Style Inventory. Learning and Individual Differences, 23, pp.44-52.
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