Operations Management- Ledbury Restaurant of London


The management of every business organization plays a vital role in developing usiness prospects by managing all its operations effectively and systematically. Better management of organizational operations will help business to flourish and prosper thereby attaining best customer base and recognition (Fitzsimmons, et. al., 2006). In this study, The Ledbury restaurant of London has been considered whose Leadership Management Development programme will be discussed in detail. All the staffs or employees are considered to be most significant stakeholders in the organizations and thus in order to manage all operations effectively, it is of utmost importance for the management of The Ledbury to imbibe proper leadership qualities and attributes which will make all staffs motivated and thus increase their performance standards (Stevenson & Sum, 2002). The purpose of this study is to point out exact differences between leadership and management and impact of applying the Situational and Contingency theories of leadership over the success of a restaurant. Moreover, it will discuss how a manager of the restaurant is capable of becoming an effective leader by increasing quality, efficiency and responsiveness of business. For gaining competitive advantage and profit, the management of restaurant should manage and control all the operations and responsibilities by taking effective decisions which can ensure delivery of best quality of food and services to its customers.

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Task 1

Leadership and management are two most significant and considerable terms which focuses upon the success and competitiveness of the organizations. It is much likely that leadership and management must go simultaneously hand in hand. Though they are not the same thing, but they are linked with each other. It can be said that both these concepts complement each other in carrying out the business prospects proficiently. Without proper leadership and management practices, it is impossible for any organization to maintain stability and effectiveness of their operations. In order to assess whether all the operations of The Ledbury restaurant are managed well and effective services are being delivered to the customers by staffs, it is important to study the actual concepts of leadership and management in detail.

a. Differences Between Leadership and Management

Though both the terms ‘leadership’ and ‘management’ are essentials for maintaining high quality standards of operations but they differ from each other considerably. In the restaurant business, managers need to develop certain leadership qualities or skills that will help them to gain trust and loyalty of the employees as well as motivate them to stay connected to their workplaces. Both leaders and managers play a significant role in improving the quality of operations carried out in organizations. It is the duty of managers to plan, decide, organize and coordinate all activities with the employees so as to make them understand their job roles. On the other hand, leaders are likely to inspire and motivate the staffs so as to encourage them at work. The differences between this two can be best highlighted with help of the following table:

Differences between leadership and management

Differences between leadership and management

Differences between leadership and management

As per this case scenario, it can be said that the management of The Ledbury should follow effective leadership qualities and attributes as highlighted in the above table so that employees can be motivated and perform their job roles proficiently (Voss, et. al., 2002). This will increase operational quality standards of employees thereby delivering best food and services to the

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