As per the given case the coordination is so important for the smooth working but the managers have seen that there is no coordination in the different groups of aircraft, even they are not concern about the safety issues. Basically the report has discussion on the various strategies that can be used to improve and maintain the relationship between the co-workers like cabin crew and flight crew. The hierarchy of control has some levels that can handle the operations in an organization so it can be used for improvement. In the next context the 3 suitable strategies for the given case has been explained in this framework.

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In given case the flight operations managers have evaluated their system regarding relationship between flight crew and cabin crew in an aircraft. They have not coordinated with each other in order to inform them about any safety concern or disruptive events. Managers have identified that there are so many issues with cabin crew over the last 12 months, cabin crew is not aware of any hazard that came in the cockpit of the aircraft. After evaluating all factors which can impact flight operations management, these factors has to be removed by the managers with the help of some strategies.

As per evidences which are reviewed by flight operation management, they have identified that there is no interaction and coordination between flight crew and cabin crew in last 1-2 years. They are facing issues in building the relationship between both groups. For the betterment of the flight and the whole organisation; the relationship between the flight crew and cabin crew must be effective. For the maintaining the effectiveness of such relationship and also to improve it the management should have some strategies which can help them to build trust between the groups that could be more beneficial for the aircraft and the negative coordination and interaction can be avoided.

There are so many strategies for maintaining and improving the relationship between cabin crew and flight crew. These strategies can be considered with the reflection of various levels of the Hierarchy of control methodology. This will help in identifying the issues related to the system and the behaviours of individual of both groups.

The Hierarchy of Control have 5-6 levels that could help the flight operations management to resolve the hazards or substitute them with some effective alternatives.

Basically the development of this control was done in different standards which provide the concept to minimize the risk. It helps to make a structure that will assist the designers to make sure about the risk. There are basic 5 levels of hierarchy of control that can be introduced as the strategies to improve the relationship between the employees at workplace.


In the hierarchy of control each layer has some standards for its measuring its effectiveness. For each failure mode; there is a control measure which is associated with it. Also, it shows the effectiveness of that layer to reduce the risk. As passing through the hierarchy the effectiveness and reliability will be decreased. The user can not have measurement and quantification of reliability and effective working is not possible. Even it is so difficult after selecting some aspects from the each level. The effectiveness of elimination is more than the engineering control which is more effective than awareness means etc.

The level of Hierarchy of Control is shown below:

1. Hazard elimination or substitution

The effectiveness of this layer is highest because it helps to minimize the chances of risk. It follows a simple concept that risk will be zero with the elimination of those particular hazards. It means if the factor that can produce risk for the future environment has removed from the system then probability of risk would be null. Risk comes from the unawareness of the actual functionality and the inappropriate designing of the structure. Suppose an organisation do not have the skilled and qualified employees then it can impact on the performance of the organisation which leads to decrease their market value. So for the risk minimization the organisation can fire those employees who are not working according to their organisation's premises, this can reduce the risk percentage(Nasch and, 2014).

This strategy can be failed in designing process; it works only with t operations, services, products and working environment.

Substitution is process which allows designer to replace existing plans or material with some alternatives which are less risky for system. Material that can harm the human beings and environment cannot be tolerated for long time so that must be substituted from the material which will not affect the environment. If any process impacts whole system then it should be substituted from another one so operations can be smoother and less dangerous. In many cases there are some materials or some equipment which are beneficial for the organisation but on the other hand it makes a lot of problems for the people of the society, so organisation can replace it with an efficient one.

If substitution of material is reintroduced into a process then it will go to primary failure mode. More failure modes can be created by substitute component so it would be risky for user for using t final product. Substitution should be considered so carefully by the management. If the elimination of components and substitution both are not possible then management can go for next level of hierarchy(Paillé and et.a


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